How can we help?
Plain answers to the questions we get most. Signed in? The “talk to support” bubble on your dashboard reaches Maria live — she can check your account, your vault intake, and your billing on the spot.
Billing, trial & cancellation
The price, the 7-day trial, cards, invoices, and what happens when you cancel.
›How much does Maria for Agents cost?
$599 a month, month-to-month. No contract, no setup fee — you can cancel any time and you'll never be charged again after the period you've paid for.
›How does the free trial work?
You get 7 free days with a card on file. The card is charged $599 on day 7 unless you cancel first — cancelling during the trial is one click on your dashboard and costs nothing.
›How do I cancel?
Open "Manage billing" on your dashboard — it takes you to your secure billing portal where you can cancel in one click. Cancelling stops all future charges; your service runs to the end of what you've already paid for. Your account and documents are never deleted, so you can come back any time.
›How do I update my card or see invoices?
The same "Manage billing" link on your dashboard opens your secure billing portal — update your payment method, download invoices, or cancel there. We never take card numbers by email or phone.
›Do you give refunds?
Cancelling always stops future charges, and your service keeps running to the end of the period you've paid for. Started periods aren't automatically refunded — but if we've genuinely dropped the ball, write to support and a person will look at it. We'd rather make it right than argue.
Vault, connectors & troubleshooting
Getting documents in, connecting your tools, and the fixes when something’s off.
›How do I get documents into the vault?
Forward or CC them to your private vault email address (shown on your dashboard — or ask Maria and she’ll email it to you). Each attachment is filed automatically under the deal or property in the subject line. The address only lets mail IN — knowing it grants no read access.
›Maria can’t find a document I sent — what happened?
The usual causes: it was a photo/scan (image-only documents can’t be read yet — that’s a current limit, not a bug), the email had no attachment, or it went to a different address than your vault address. Ask Maria to check your recent intake activity, and mention where you sent it from — she can see what arrived and what didn’t, and will open a ticket if something’s genuinely missing.
›Which tools does Maria connect to?
Follow Up Boss is live today — paste your API key on the Connect tab and Maria sees your people. dotloop, SkySlope, Docusign Rooms, MLS and the rest aren’t connected yet; the honest workaround until they are is forwarding documents to your vault email, which works with everything.
›I lost my dashboard link.
Ask Maria (the support bubble on any of our pages once you’re signed in) or email support from your signup address — we re-send your private link to the email on file, never to a new address given over the phone.
How Maria for Agents works
What Maria does, how your vault is protected, and where she draws the line.
›What does Maria for Agents actually do?
Maria is an AI chief of staff for real-estate agents. She answers and makes calls, coordinates repair estimates on your deals, files every document you forward into your encrypted vault, and remembers your vendors and decisions. She speaks English, Spanish, Portuguese, and Russian on calls.
›How secure is the document vault?
Every customer has a physically separate encrypted vault — its own database and its own encryption key, so isolation is structural, not a software filter. Sensitive numbers (SSN, bank, card) are tokenized before indexing, every access is logged append-only, and staff don’t browse vaults.
›Can I remove documents — or everything?
Yes. Ask Maria to archive the documents for a deal or property and she’ll confirm and tuck them away — out of her memory and searches entirely, but safely stored, and she can restore them any time you ask. Want something permanently destroyed, or the entire vault erased? Tell support — it’s honored promptly, with written confirmation.
›Will Maria give legal or tax advice on my deals?
No — deliberately. Maria never gives legal, tax, or lending advice, and binding documents stay original: she summarizes, never rewrites. "Verify with your attorney or broker" is built into how she works.
Still stuck?
Email support@mariaforagents.com — you’ll get an answer fast, any hour. Or open your dashboard and talk to Maria live about your account, vault, or billing.